Warranty

Every Ridge & Rook watch carries a 2-year international warranty from the date of delivery.

What’s covered

• Manufacturing defects in the movement: stopping, failing to wind, hands not engaging.
• Manufacturing defects in the case, crown, bezel action and strap hardware.
• Water ingress during the use described in our care guide, with the crown fully closed.

What isn’t covered

• Normal wear: scratches, scuffs and strap wear.
• Damage from impact, drops, misuse or magnetism.
• Water damage beyond the rating or with the crown open.
• Watches opened or repaired by a third party.
• Accuracy within the published range of the NH35 movement (−20 to +40 s/day).
• Battery replacement on quartz models.

Making a claim

1. Email support@ridgeandrook.com with your order number, a short description and a photo or video of the issue.
2. We confirm the next step within one business day: usually a replacement, or a refund if the model is no longer available.
3. For approved claims, we cover shipping both ways.